Title: Sedona Rouge in Sedona Arizona
Stars: 4stars
Review – Sedona Rouge (Sedona, AZ)
When it came to celebrating our anniversary, I wanted to
take Heidi someplace special, but familiar. So when the Sedona Rouge popped up
on a hotel list, it stayed on my radar despite it being on the higher end of
the price spectrum. We stayed at the Rouge before approximately 10 years prior
and had fond memories.
After eliminating various creek-side cabins (Most boasted
about no TV, no wi-fi, and no cell signal. How are we supposed to binge on
Netflix and old episodes of COPS in our robes?) from the idea pool, I decided
to go again to the Rouge. I opted for the spa suite, which was also the type of
room we had a decade prior. It was pricey, but it was a special occasion so I
felt it was justified.
While we, overall, had a pleasurable experience again at the
Rouge, there were a few things we felt were worth noting that made it less than
perfect. However, as they teach you when you work in sales: start with the
good, then the bad doesn’t sound so harsh.
The location was great. Far enough from the main thoroughfare
of Sedona so that the traffic was minimal but close enough to get to some of
the local fare. (The famous omelette joint, The Coffee Pot, is around 50 yards
away.) To go along with the location, the neighborhood is quiet as a church
mouse. We checked in to our room, cranked the AC down, and left for the pool.
At the pool, other than one other couple smooching, there were no sounds coming
from the street, other rooms, or… anything really. We have four little
children, so the silence was a new thing for us.
The food delivered by room service was delicious and not
nearly as expensive as we expected for the quality. We had a dinner delivered
as well as a lunch during our stay and both of us commented on how great the
flavor and preparation of the food was. Top notch.
The bed was superbly comfortable and down pillows were
provided, though we called to the front desk to get some synthetics as the down
wasn’t kind to Heidi’s allergies. The request for pillows was cheerfully
fulfilled as was the requests for ice and a technician to work on our AC unit.
Which leads into one of the not-so-great things about our
stay at the Sedona Rouge: the AC unit. It was a compact Samsung unit installed
on the center wall that connected the bathroom to the main room, but it was not
adequate for the room. We had expected the room to be chilly when we came back
from the pool, but it was mildly cool and muggy. An hour later it was still
going on high, (We lowered the thermostat as down to as low as it would go.) so
that’s when we called the front desk. A tech came out, removed the cover,
cleaned the filters, and verified the temperature, but still, the room would
not cool down. They brought a box fan down for us, but in the end, we
discovered that if you remove the cover completely, the AC unit chills the room
nicely.
Another small complaint we had was with the timeliness of
the room service. The first time we ordered our food, we received a call about
30-45 minutes after our initial call, asking if we still wanted the food. When
we told them yes, they delivered it within 20 minutes, but by then we were
starving. They didn’t offer any kind of discount on the food and also still
included the stated 20% gratuity and $1.50 service fee. Like I said before, the
food was great, we just expected a little consideration for the length of time
it took to deliver it to us. Overall it was a small thing, but still worth
noting.
The pool facility was nice and clean, if a little small, and
within 50 feet of our spa room, so little to complain about there.
Overall, we enjoyed our stay at the Sedona Rouge, despite
there being a few unfortunate hiccups during our stay. The staff was
accommodating and friendly, the food was great, and we celebreated a great
anniversary at the place. 4/5 stars
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